New Charter Rights

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New Charter Rights

From 1 July 2019, providers must give residents a copy of the new Charter signed by the provider, and ensure that the resident or their authorised person has been given a reasonable opportunity to sign a copy of the Charter.

The purpose of requesting your signature is to allow you to acknowledge that you have received the Charter and had assistance to understand it. Residents are not required to sign the Charter and can commence, and/or continue to receive care and services, even if they choose not to sign the Charter.

From 1 July to 30 September 2019 Requirements must be completed for existing consumers in residential care in a residential care setting,

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