Complaints & Feedback

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Complaints are encouraged and viewed as an opportunity to improve the care and service we provide to residents and to strengthen our relationship with residents and their representatives and the provision of person-centred care.

For those concerns/complaints raised by a resident /representative that cannot be immediately dealt with by staff or in charge staff these are dealt with formally by the Complaints Officer.

You can Download our Feedback and Maintenance Forms below: Please Download, Print, Fill It out and Hand it into Reception or one of our Staff Members.

If residents/representatives would prefer to speak to someone independent of the facility the following services are available;

The Aged Care Complaints Commissioner
Department of Health Complaints

Phone: 1800 550 552

Elder Rights Advocacy

Phone: (03) 9602 3066
Tollfree: 1800 700 600
Email: era@era.asn.au